We want you to be fully satisfied with your purchase. If you are not happy with the quality of the received products, if items were not delivered, or if you would like to exchange or return your order, please contact us via email at biowitelcontact@gmail.com or by phone at +371 26644763.
Return & Exchange Terms
Returns or exchanges are accepted only after prior agreement via email.
Products must be returned using a secure delivery method (e.g., Omniva return via locker or courier).
We cover all return shipping costs for returns or exchanges due to product quality issues or fulfillment errors.
Non-returnable Items (as per Latvian regulations)
We cannot accept returns or exchanges for the following:
Perishable items or those with a short shelf life.
Items that have been unsealed after delivery, making them unsuitable for return due to health or hygiene reasons.
Return of Damaged or Incorrect Products
If you receive a damaged or incorrect product:
Contact us within 72 hours of receiving the item.
Send us a clear photo of the product and packaging.
Claims without photographic evidence or submitted after 72 hours will not be accepted.
Returned items must:
Be unused, undamaged, and complete.
Include original packaging, all accessories, and proof of purchase.
Have intact labels, seals, and hygiene films.
We reserve the right to reject returns that do not meet these conditions.
Delivery Risk & Liability
According to Latvian Consumer Protection Law, the risk of loss or damage to goods passes to the customer when:
The goods are delivered to the customer or a third party designated by the customer (other than the carrier).
If the customer arranges the shipment independently (e.g., using their own courier), the risk passes to the customer when the product is handed over to the carrier.
Refunds
Refunds for returned, undelivered, or defective items will be issued to the same bank account used for the original purchase.
Refunds will be processed within 14 business days from the date of your claim.
If the original payment was made in cash, please provide your bank account details for the refund.
You may also submit a complaint through the official EU Consumer Platform (SIT) or the Consumer Rights Protection Centre at www.ptac.gov.lv.
Omniva Returns
We support Omniva return codes. If a return label or code was included in your delivery notification, you may use it at your nearest Omniva parcel locker. If not, please contact us to request one.
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