Delivery Terms

 

 

WecurrentlyofferdeliveryexclusivelyviaOmnivawithintheterritoryof Latvia. Ourgoalis to ensurethatyourorderarrivessafelyandasquicklyaspossible.

DeliveryOptions

  • Omniva Parcel Locker (Pakalpojums: Pakomāts):
    Yourorderwillbedelivered to theparcellockerselectedduringcheckout. Youwillreceivean SMS with a pickupcodeassoonasyourpackagearrives.
  • OmnivaCourierService (onrequest):
    Forspecialcasesorbulkorders, deliverycanbearranged to yourdoor. Pleasecontactusbeforeplacingyourorderifthisisrequired.

EstimatedDeliveryTime

  • Ordersaredispatchedwithin 1–2 businessdaysafterpaymentconfirmation.
  • Deliverytypicallytakes1–3 businessdays, dependingonthedestinationandseasonaldemand.

Parcel Size Limits

WecurrentlysupportallthreestandardOmnivaparcelsizes:

Size

MaxDimensions (cm)

MaxWeight

S

9 × 38 × 64

up to 30kg

M

19 × 38 × 64

up to 30kg

L

39 × 38 × 64

up to 30kg

Packagesexceedingthese limits cannotbedeliveredviaparcellocker.

DeliveryFees

  • Shippingcostdependsonparcelsizeandisshownatcheckout.
  • Freeshippingpromotionsmayapplyandwillbeclearlyindicatedonthewebsite.

ReturnsviaOmniva

  • Ifyouwish to returnyouritem(s), youcan do soconvenientlyviatheOmnivaReturnsPlatform:
    https://atgriesana.omniva.lv
  • Afterregistration, simplyplacethereturnparcelinanyOmnivalockerusingthereturncodeprovided.
  • Oncetheitemisreceivedandinspected, a refundorexchangewillbeprocessed (seeourReturnPolicy).

UnclaimedShipments

  • ParcelsarestoredinOmnivalockersfor7 calendardays.
  • Iftheparcelisnotcollectedintime, it isautomaticallyreturned to us.
  • Re-shippingispossibleforanadditionalfeeorthepaymentcanberefunded (excludingtheoriginalshippingcost).

ImportantforSupplements / Temperature-sensitiveGoods

Pleasecollectyourorderpromptlyafterdeliverynotification, especiallyduringextremeweatherconditions.
BioWitelisnotresponsibleforproductdegradationdue to temperatureexposureaftersuccessfuldelivery.

ServiceArea

WecurrentlyshiponlywithinLatvia. Forinternationalinquiriesorwholesaleoptions, pleasecontactusdirectly.

Contact&Support

Foranydelivery-relatedquestionsorspecialrequests:
📧biowitelcontact@gmail.com
📞+371 26644763
🌐www.biowitel.com