This Privacy Policy provides information about the processing of your personal data in connection with the services we provide.
The controller of personal data is SIA BioWitel, legal address Matīsa iela 61-23, Riga, LV-1009, unified registration number: 40203637944 (hereinafter – “we”, “us”, “our”).
Contact information
For all personal data processing issues, you can contact us in the following ways:
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By writing to the email address: biowitelcontact@gmail.com
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Byphone:+37126644763
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Postal correspondence address: Matīsa Street 61-23, Riga, LV-1009
Below is information about the purposes of processing personal data, as well as the legal basis.
Sale and delivery of goods
(Legal basis for data processing – consent, legitimate interests)
Personal data is processed to ensure the functioning of the online store, as well as the sale and delivery of goods to buyers.
Additional personal data may be processed if you have created a registered profile in our online store. This ensures that personal data about your previous purchases is stored.
Reminder about an incomplete purchase in the online store
(Legal basis for data processing – legitimate interest)
We may send you a technical support email within 72 hours of you starting but not completing a purchase in the online store. The purpose of the data processing is to ensure that you were not affected by technical problems at the time of purchase and to cancel the product reservation.
Receive news via email
(Legal basis for data processing – consent)
By subscribing to receive information about current events and special offers, you agree to the processing of your email address and/or phone number, which is necessary for us to send you current information. You can unsubscribe from receiving information at any time by going to the "Newsletter Settings" section of your profile and clicking on the "Subscribe to newsletter" link.
We would like to inform you that in accordance with Section 9, Part Two of the Information Society Services Law, we may send commercial communications without obtaining consent if the email address is obtained as part of a transaction.
Contact us
(Legal basis for data processing – legitimate interest)
When you contact us to receive answers to questions you are interested in, we process your name, email, phone number and other voluntarily provided information. We may process your data for a maximum of 2 months from the moment of receipt for use in potential future communication with you.
Data storage duration
The duration of storage of your data depends on the purpose and legal basis of data processing, and is determined taking into account:
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The duration of storage of personal data, as specified in the regulatory enactments of the Republic of Latvia and the European Union;
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How long it is necessary to store the data for the realization and protection of our or other persons' legitimate interests, including to protect our legal interests;
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To the extent that the data is necessary to complete the purchase or delivery of goods and to store information about the purchases made
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How long is your consent valid?
If you are a registered user, your purchase history may be stored for up to 5 years to provide you with access to information about your purchases.
Transfer of personal data to third parties
Personal data is only transferred to trusted third parties, only to the extent necessary. Data is transferred to third parties only for the following purposes:
To ensure our core business, including maintaining IT systems;
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For the provision of services, including delivery service providers, banks and payment service providers;
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For marketing activities, including marketing agencies and marketing email outreach tool providers;
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For the enforcement of regulatory enactments or attherequestoflawenforcementauthorities;
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To ensure or defend our legitimate interests, which includes transferring personal data to lawenforcementauthoritiesandlawyers.
Place of processing of personal data
Your personal data may be transferred outside the EU/EEA when we process Personal Data through cookies, when necessary for payment administration, as well as for marketing purposes.
Personal data is transferred outside the EU/EEA in compliance with personal data protection requirements and necessary measures for data security, such asconcluding EU standardclauseswithsuppliers.
You can read moreinformationaboutthecookiesusedhere: www.biowitel.com/pages/cookies
Your duties and responsibilities
You are responsible for the accuracy of the data provided during registration, as wellasfortheuserregistrationdata,www.biowitel.comactionstakenintheonline store andconsequences resulting from the provision of false information, including, but not limited to, providing an incorrect delivery address or mobile phone number.
It is your responsibility to notify us immediately if your registration data has become available to third parties.
Biowitel.com user rights:
Your privacy is important to us, so we want the actions we take with your data to be transparent and understandable to you.
You have the right to:
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Receive information about the data we process;
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Request correction of personal data;
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To withdraw previously given consent;
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Object to data processing if the processing is based on legitimate interests;
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Request deletion of data (right to be forgotten);
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Request restriction of data processing;
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On data portability.
If you believe that we are processing your data in violation of the requirements of personal data protection laws, we encourage you to contact us directly. We believe that we will be able to dispel all your doubts, satisfy your requests, and eliminate any mistakes we have made.
If you are not satisfied with the solutions we offer or, in your opinion, we are not taking the necessary actions, you have the right to submit a complaint to the supervisory authority, which in the Republic of Latvia is the Data State Inspectorate (www.dvi.gov.lv).
Biowitel.com reservestheright to makechanges to the Privacy Policy description at any time and to any extent.
If you have any additional questions, please contact us: biowitelcontact@gmail.com
